We only offer store credit for returns. Items must be returned unworn, unwashed and smoke, deodorant and perfume free. All original tags must be attached (please note that some items purchased online might not have tags). We reserve the right to refuse a return if these conditions are not met.
The following items are final sale and cannot be returned:
Items purchased with a discount code of 30% off or more
Items that are marked “Final Sale” on the website
Bodysuits + Bralettes + Intimates
All return requests must be made within 30 days of the order being placed. After the return has been approved, it must be sent back to Greenrose or brought to our store within 7 days. Greenrose does not provide return labels. We will use the delivery date from the USPS tracking link provided at the time of shipment. Any items sent back to us that are not in compliance with our return policy will be shipped back to the customer at their expense. After 30 days, we are unable to accept returns on any purchases.
Please ship items to be returned to our Fayetteville, AR storefront.
31 N Block Avenue Fayetteville, AR 72701
DAMAGED ITEMS: If you receive a damaged/defective item, please email email@example.com within 7 days of delivery. Please include a picture of the damage and your order number.
LOST PACKAGES: Greenrose is not liable for packages that are lost or stolen and will not offer a refund. We recommend purchasing “Route Shipping Insurance” at checkout to cover your order if it is lost, stolen or damaged. If you think your package is lost or stolen and you purchased the shipping insurance, you must file a claim within 30 days of the order being shipped out or the claim will not be accepted. After 30 days, Greenrose is unable to offer assistance in finding a lost package.
EXCHANGES: You may return your item for store credit, which can be used to exchange items.
SHOES: Shoes must be returned with their original shoebox. Please pack the shoebox inside another box as the original shoebox must be returned undamaged. We also recommend carpeted areas for trying shoes on. Any signs of wear to the shoe or a damaged shoebox will make them ineligible for return.
INCORRECT ORDERS: We double check every order before it goes out the door, but we are humans and mistakes happen! If you happen to receive the wrong item, or are missing an item, this is for you! Let us know by emailing firstname.lastname@example.org with your invoice number and the name of the item that is wrong. All reports must be made within 7 days of receiving your order or it will not be accepted. We'll send you a prepaid return label to ship back the incorrect item. Once you've received the label, please send back the incorrect item within 7 days so that we can ship you the correct item.
PRICE ADJUSTMENTS: Should an item on the site be added to our “Sale” category after you have purchased, please contact us at email@example.com within 14 days from the order date for a one-time price adjustment. Credit will be issued in the form of store credit. We’re sorry but we are unable to offer price adjustments for temporary promotions/discounts. Adjustments cannot be applied retroactively to orders placed before the promotion discount was activated. During promotions, please make sure your discount is applied to the order total prior to completing the order.
RETURNING IN STORE PURCHASES: If you make a purchase in store, then need to return it by shipping it please simply ship the item to our store front location and we will contact you once we receive the item.
IF YOU HAVE ANY QUESTIONS REGARDING OUR RETURN POLICY, FEEL FREE TO EMAIL US AT INFO@SHOPGREENROSE.COM! THANK YOU!